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News

TWC Implements Staggered Access

Over half a million Texans have filed unemployment claims in the last 18-days as a result of COVID-19. The Texas Workforce Commission (TWC) will soon outpace the total number of claims received in all of 2019. This unprecedented increase has led to long wait times, overwhelmed call centers and technical issues with the Unemployment Benefit Services portal. TWC staff is working around the clock to expand the capacity to take claims but needs support.
 
TWC recommends that Texans access the online portal as well as stagger their calls to 800 939 6631 based on applicant's area codes.  Effective immediately, TWC asks that Texans use their area code to find their proposed call and access times listed below.
 
Recommended Call and Access Times 
 
Area Code of Applicant Suggested Call Time
Beginning with 9 Mon-Wed                8 AM - noon
Beginning with 3,4,5,6 Mon-Wed               1 PM - 5 PM
Beginning with 7,8, Tues - Thurs, Sat   8 AM - noon
Beginning with 2 Tues - Thurs, Sat   1 PM - 5 PM
 
Texans will not be penalized for a delay due to call or user volume. Claims for individuals affected by COVID-19 are eligible to be backdated. Staggering claims will provide help to reduce frustrations for many Texans and provide better access to needed services.
 
For more information on COVID-19 and unemployment benefits, visit:  https://www.twc.texas.gov/news/covid-19-resources-job-seekers
 
 
 
 
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